Difference between revisions of "FAQ"

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(What do we do if there is an ILS outage?)
(What do we do if there is an ILS outage?)
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# '''Unplanned''' If the outage is unplanned the metro server will be unable to contact the ILS and automatically report that the Me Card service is currently unavailable, please try again later. The disadvantage with this is that there may be a delay before the user gets that message while the connection to the ILS server times out. It is set to 5 seconds by default (See [[sip.properties]] for more details).
 
# '''Unplanned''' If the outage is unplanned the metro server will be unable to contact the ILS and automatically report that the Me Card service is currently unavailable, please try again later. The disadvantage with this is that there may be a delay before the user gets that message while the connection to the ILS server times out. It is set to 5 seconds by default (See [[sip.properties]] for more details).
 
# '''Planned''' If you know you are going to have an outage you can use the [[debug.properties]] file to great advantage. Here are the steps:
 
# '''Planned''' If you know you are going to have an outage you can use the [[debug.properties]] file to great advantage. Here are the steps:
## Edit [[debug.properties]] file. Change the
+
## Edit [[debug.properties]] file. Change the <code>"return-code"</code> to '''1''', then enter the message you would like to display to Me Card customers in the <code>"stderr"</code>.
 +
## Copy the existing [[environment.properties]] file so you can restore it after the outage.
 +
## In the original [[environment.properties]] file edit the entries:

Revision as of 10:32, 14 November 2013

What do we do if there is an ILS outage?

There are two types of outages, planned and unplanned.

  1. Unplanned If the outage is unplanned the metro server will be unable to contact the ILS and automatically report that the Me Card service is currently unavailable, please try again later. The disadvantage with this is that there may be a delay before the user gets that message while the connection to the ILS server times out. It is set to 5 seconds by default (See sip.properties for more details).
  2. Planned If you know you are going to have an outage you can use the debug.properties file to great advantage. Here are the steps:
    1. Edit debug.properties file. Change the "return-code" to 1, then enter the message you would like to display to Me Card customers in the "stderr".
    2. Copy the existing environment.properties file so you can restore it after the outage.
    3. In the original environment.properties file edit the entries: